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Session Speakers

Session Description

Join this engaging session with two industry leaders, Google and Infobip, as they explore how cutting-edge conversational AI and Rich Communication Services (RCS) are reshaping customer engagement and driving significant growth across industries such as telco, finance, retail, and more.听

Josh Pepper, Head of Product, RCS for Business at Google will dive into the telco-native RCS channel and its unique ability to deliver high conversion rates without additional costs. He鈥檒l share insights on how RCS offers unparalleled trust and shed light on the power of Generative AI to execute commands seamlessly, creating smarter, more dynamic interactions.听

Ivan Ostoji膰, Chief Business Officer at Infobip will bring these concepts to life with real-world case studies, demonstrating how businesses are leveraging Infobip鈥檚 integration with Google鈥檚 Vertex AI to engaging customer journeys through RCS. Together, the speakers will outline their shared vision for the future of RCS globally, blending technology and trust to redefine conversational messaging experiences.听

This session is a must-attend for anyone looking to transform customer engagement and stay ahead in the evolving world of conversational AI.听


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